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What physically is transported by informatics systems or natural communication is data, in digital or analogical format.
What distinguishes data from information is the sense, that only exists as the result of the cognition capacity of the receiver working on the data received.
Knowledge management solutions such as intranet systems, Electronic Document Management (EDM), groupware, workflow, artificial intelligence-based systems, Business Intelligence (BI), knowledge map systems, innovation support, competitive intelligence tools and knowledge portals are discussed in terms of their potential contributions to the processes of creating, registering and sharing knowledge.
A number of knowledge management tools (Lotus Notes, Microsoft Exchange, Business Objects, Aris Toolset, File Net, Gingo, Vigipro, Sopheon) have been checked.
The main objective of this paper is to help in this particular task.
Knowledge management (KM) intends to be an area of research and practice that deepens the understanding of knowledge processes in organizations and develops procedures and instruments to support the transformation of knowledge into economical and social progress.
In fact, different aspects of these issues have been studied for decades, in many different disciplines, through many different filters, as R&D and innovation management, information systems management, information science, computer science, library studies, innovation economics, science and technology social studies, epistemology and many others.
The result is that a message is received when the data received make sense for the receiver, as the result of the action of his (her) cognition faculty.
Knowledge, as information, only makes sense in relation to a cognitive capacity.